Our Services
Publications & Good Practice Guides
The HIAF has produced a series of publications covering sector-leading Benchmarking surveys, Good Practice guides and other booklets. The booklets are occasional papers on topical matters which may be of interest to a limited number of members and so a small charge is made. All publications are available for purchase by third parties.
The HIAF is grateful to the Tenant Services Authority for its support and co-operation in the production of a number of these publications. The guides have been updated and new topics added. Titles in the HIAF series of publications include:
- A Practical Guide to Risk Management
- Validation of Performance Reporting Systems - A Toolkit for Internal Auditors (with Housemark)
- Raising the Standard
New Good Practice Guides titles include:
- Anti Social Behaviour
- Equality & Diversity
- Lettings (updated)
- Resident Involvement
HIAF members have electronic access to these publications as part of their membership subscription within the Members’ section of this site. These source documents for housing association internal auditors can be purchased by non-members. If you are interested in purchasing any of the HIAF’s publications, please email info@hiaf.org
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